Privacy Policy for Faerie Glen Pharmacy

Effective Date: May 2026

At Faerie Glen Pharmacy, we are committed to protecting your personal information and

respecting your privacy in accordance with the Protection of Personal Information Act (POPIA)

of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you

interact with our website, pharmacy, clinic, WhatsApp services, email communication, and

related healthcare services.

1. Information We Collect

We may collect the following information when you interact with us:

Personal Information

• Name and surname
• Contact number
• Email address
• Physical address
• Medical aid details (where applicable)

Health Information

• Prescription information
• Medication history
• Clinic consultation information
• Vaccination and health screening records

Website Information

• Website usage data
• Device and browser information
• Cookies and analytics data

2. How We Use Your Information

Your information may be used to:• Prepare and dispense prescriptions

• Provide healthcare and clinic services
• Arrange medication collection or delivery
• Respond to enquiries and customer support requests
• Communicate important healthcare updates or pharmacy announcements
• Improve our services and website experience
• Comply with legal and regulatory healthcare obligations

We only collect information necessary for providing professional pharmaceutical and

healthcare services.

3. Prescription Requests & WhatsApp Communication

When sending prescriptions via WhatsApp or email:

• Please ensure the information provided is accurate and complete.
• Prescription information is treated as confidential medical information.
• Submitted prescriptions are used solely for medication preparation, collection, or delivery arrangements.

Please note that no medication purchases or online pharmaceutical sales are completed

directly through the website.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared:

• With healthcare professionals involved in your care
• With delivery partners where required for medication delivery
• Where required by law or healthcare regulations
• With authorised medical aid providers for claim processing

All third parties are expected to maintain confidentiality and protect your information.

5. Data Security

We implement reasonable administrative and technical measures to protect your information

from:

• Unauthorised access
• Loss or theft
• Misuse or disclosure

While we strive to protect your information, no online platform can guarantee complete

security.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience

You may disable cookies through your browser settings if preferred.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion where legally permissible
• Withdraw consent for certain communications

To exercise these rights, please contact us directly.

8. Retention of Information

We retain personal and healthcare information only for as long as required by applicable

healthcare laws, pharmacy regulations, and legitimate business purposes.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy

practices or content of third-party websites.

10. Contact Information

For any privacy-related questions or requests, please contact:

Faerie Glen Pharmacy

• Phone: 012 348 1277 /6
• Email: scio@mweb.co.za
• Address: Atterbury Rd & Jacqueline Dr, Faerie Glen, Pretoria, 0081

11. Updates to this Policy

Faerie Glen Pharmacy reserves the right to update this Privacy Policy from time to time. Any

updates will be published on this page with the revised effective date.

© 2026 Faerie Glen Pharmacy. All rights reserved.